Commercial & Residential | House Cleaning Services | House Keeping | Maids
 

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FAQ

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EH Clean, Inc., Cleaning Services, Alamo, CA

How Much Will It Cost To Clean My House?
Every house is unique, and every cleaning fee is individually based. Things that will affect the amount of your house cleaning price include the size of your home, number of residents, number of pets, number of bathrooms, how often you want us to clean, changing linens... etc.

Will All House Cleaning Visits Cost the Same Amount?
The first house cleaning visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to EH Clean standards. This visit is performed on an hourly basis ($25 per hour per person). Your estimate for this house cleaning visit will be expressed as a cost range. We will contact you for authorization for more time in the event your maid services team considers it necessary. Once this initial visit has occurred, your home's cleanliness can be easily maintained with our regular visit cleaning tasks. Regular house cleaning visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular house cleanings up front.

Do I Have To Be Home When EH Clean Cleans?
This is your option. You may give us a key to be safely stored - always with "double-blind" security. Only the local owner and/or office manager can access the client key safe. Maids are given the keys for each cleaning appointment before they leave the office each day, and must turn these back in to management before they are allowed to leave the office each evening. These keys are returned to the key safe until the next cleaning appointment.

Do You Guarantee a Day and Time for My House Cleaning Appointment?
EH Clean ordinarily guarantees a specific day for your house cleaning but not a specific time. Due to our flexible and ever-changing schedule, we are unable to commit to a specific time of day for our arrival. However, if you contact us on the day of your service, we will be glad to estimate our time of arrival. If you need a specific time guarantee, feel free to discuss this with the management. Within reason, we will do our best to reach a mutually agreeable solution.

What If I Need to Reschedule a House Cleaning?
Simply email or call our office prior to your cleaning day. We require a minimum of 48 hr notice to reschedule your house cleaning appointment. We do not over-book our schedule. So, if you need to reschedule a cleaning without proper notice, we will not have enough opportunity to fill the schedule with another client. This decreases the maids' pay. Without consistent wages, we cannot retain the best talent to clean for you. Thus, respecting our procedure for reschedules helps insure you will get the best house cleaning service possible.

Please be sure you understand EH Clean procedures for rescheduling and cancelling visits. We do have a cancellation fee and will assess it if necessary, although we want to help you avoid incurring these fees!

What If I Accidentally Lock EH Clean Out on My Cleaning Day?
Just as with Rescheduling fees, if you lock the maid services team out on cleaning day, you will likely be assessed a lock-out fee. Please be sure you understand EH Clean lock-out fees.

Most of our clients either provide us a key or hide one on the premises on cleaning day.

What Should I Do About My Security/Alarm System on Cleaning Day?
If you have a security system, please make necessary arrangements to give your EH Clean team access to your home on your scheduled day. Some clients establish a guest or temporary code for us.

What Should I Do With My Pets During the House Cleaning?
Please advise us if you have pets and provide any information regarding your pets that would be helpful for us to know. Though not a requirement, we prefer pets to be restricted from the areas we clean, to allow us to clean your home better and more efficiently.

Are My Valuables Safe?
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned. EH Clean carries all the necessary insurances in the event that any damage occurs.

How Shall I Pay for My House Cleaning?
You may pay by cash, check or credit card. Payment is due at time of service. If you do not intend to be at home at time of service you may choose to either leave cash or a check on the kitchen counter the morning of your house cleaning. If you choose to pay by credit card, we will keep your credit card information on file at the office and charge your card once each cleaning is completed. A fee ($25) will be assessed for all returned checks.

How Do I Know I Can Trust Your Staff?
We pride ourselves on attracting the best talent available. Combining hourly wages and bonus programs we offer some of the best pay in the industry - to insure we have the finest maids. We screen our maids carefully, we train meticulously, we inspect relentlessly and we insure adequately. We do all this so that you can have the highest confidence to trust us with the care of your home.

Do I Need to Provide House Cleaning Equipment or Supplies?
We provide all state-of-the-art cleaning equipment. And we have you provide us with cleaning chemicals of your choice. If you have special house cleaning products you want the maids to use, please be sure to discuss this with the manager in advance, so that we can properly instruct the team.

What Is Mildew and How Can I Get Rid of It?
Mildew is a parasitic fungus. It requires moisture, warmth and a food source to exist. It reproduces itself by growing microscopic spores in enormous quantities. These spores are always present in the air and spread via normal air currents. A spore lies dormant until favorable moisture and temperature conditions occur for it to germinate. Mildew thrives in warm moist areas that have poor air circulation. In the average household, mildew is typically found in the bathrooms. The corners, cracks and crevices of the tub, shower, sink and toilet are the most common areas infected. It ranges in color from a pinkish-orange to black.

Your cleaning team will be able to impede the growth of mildew by removing the built up food sources that it lives on, such as soap, skin, hair and etc. However, as long as moisture and warmth are present, the spores will immediately germinate and mildew will again be growing on the host area.

To stop the growth of mildew, the area must be kept dry or it must be chemically treated to make it an undesirable environment for the spore to germinate. Chlorine bleach is a very good sanitizer to use on an infected area.

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